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Customer Support Representative in Thessaloniki

MyCompany is a dynamic software development company based in Thessaloniki, Greece, with extensive knowledge on online software engineering techniques and experience on highly demanding software projects, just as CRM platforms, Omni-Channel communication solutions and Geoinformatics systems.

We develop innovative products and adorable services, based on top-notch production methods, research and high specialization. Always focusing on innovation, our company is actively engaged in the research and application of state-of-the-art technologies, both for the improvement of our own services as well as for the creation of new ones.

Due to continued growth of our company, we are looking to recruit a talented, experienced and self-directed Customer Support Representative to join our support team.

Responsibilities

  • Serving incoming calls and providing instant support to customers who call from Greece or abroad.
  • Receiving, serving or distributing incoming messages (emails or post).
  • Providing information on company’s services and guiding clients regarding the use of company’s services.
  • Welcoming visitors at the company’s premises and recording their details.
  • Supporting commercial department in issues linked to customers’ service.

Requirements

  • 1-3 years of working experience in a customer service position
  • Strong communication skills and customer experience oriented
  • Ability to manage multiple tasks, be self-driven, flexible and able to work in a high-volume, fast-paced environment
  • Ability to work as a team member
  • Excellent knowledge of MS Office
  • Advanced computer literacy
  • Excellent command of Greek and English language in verbal and written form
  • Up to 40 years old.

The candidates that fulfill the above requirements, please send your cv at cv@mycompany.com.gr, with the subject ”CustomerSupport_MYC”.

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