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Omnichannel Communication

”Omnis” is Latin word that means ”every/all” and here suggests the integration of all physical channels (offline) and digital channels (online) to offer a unified customer experience. According to Frost & Sullivan, omnichannel is defined as ”seamless and effortless, high-quality customer experiences that occur within and between contact channels”.

Omnichannel communications allow you to deliver a seamless brand experience across all available channels.

MyCompany provides Omnichannel Communication solutions for over 10 years, empowering the use of SMS, Viber, Email and Online Media through various types of businesses.

The approach of Omnichannel Communication can be implemented in any industry, such as retail, financial services, healthcare, government, telecommunications industries and more.

MyCompany embraces your user engagement using Omnichannel Communication tools for your marketing and customer support needs.

A synchronized communications execution strategy enables clients to look at the bigger picture where customer communications and interactions are aligned across multiple channels, and customer data and information is passed throughout the system. Clients have the ability to archive these customer interactions, analyze their past responses and dig into past behaviors, ultimately creating a closed-loop that feeds right back into the personalized customer engagement strategy.

Liz Roche
Director, Product & Solution Marketing, Software Solutions, Pitney Bowes